The Mill Office
Shipping, returns and the fine print, kept in good order.
Shipping Policy
We’re a small business, and every Great Northern Candle Co. order is carefully prepared, packed, and shipped by our team.
Our current processing time is 4–5 business days (Monday through Friday, excluding holidays) before your order ships. Processing times may vary throughout the year based on order volume, product launches, holidays, and promotions, and any change will be posted in the status banner at the top of our website. Occasionally, your order may ship sooner than this timeframe.
Please note that processing time is separate from carrier transit time. An order that is still within the processing timeframe posted when your order was placed is not considered delayed.
Thank you for supporting our small business and allowing us the time to carefully prepare your order.
Shipping Charges
Customers are responsible for shipping charges unless otherwise stated as part of a promotion.
Shipping rates are calculated at checkout based on factors including destination, package weight, package dimensions, products ordered, and available carrier services.
Orders qualifying for free shipping will be shipped using the ground shipping service selected by The Great Northern Candle Co.
The shipping method used may vary depending on the contents of your order and applicable carrier requirements.
Alcohol-Based Perfumes, EDTs, Room Sprays & Body Sprays
Perfumes, Eau de Toilette (EDT), alcohol-based room sprays, body sprays, and other products containing flammable alcohol are classified for transportation as hazardous materials and are subject to special shipping requirements.
The Great Northern Candle Co. ships these products by eligible domestic ground transportation only.
Orders containing these products cannot be upgraded to overnight, air, Priority Mail, or other expedited shipping services through our store, even if an expedited option would otherwise be available for the other items in your order.
If an order contains both alcohol-based fragrance products and non-hazardous products, the entire shipment will be sent using the required ground service.
These restrictions are necessary for safe transportation and carrier compliance and cannot be waived by customer request.
Because of hazardous-material shipping restrictions, certain alcohol-based products may also be unavailable for shipment to destinations that cannot be serviced using an eligible ground transportation method.
Delivery & Tracking
Once your order ships, you will receive an email containing tracking information.
Most domestic shipments arrive approximately 3–7 business days after shipment, depending on destination and carrier conditions. This timeframe is an estimate rather than a guaranteed delivery date.
Weather, holidays, carrier volume, transportation disruptions, and other circumstances outside our control may affect delivery times.
Once an order has been transferred to the shipping carrier, we do not control the carrier’s transportation or delivery schedule.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
before submitting your order.
We prepare shipping labels using the information provided with your order and cannot guarantee that an address can be changed once processing has begun.
If you notice an address error immediately after ordering, contact us at courtney@thegncc.com as soon as possible. Customer-service emails are reviewed Monday through Friday between 9:00 a.m. and 5:00 p.m.
Contacting us does not guarantee that an address can be changed before shipment.
Returned-to-Sender Packages
If a package is returned to us because of an incorrect or incomplete address provided by the customer, an undeliverable address, or another customer-related delivery issue, we will contact you after the package is returned to us.
The customer is responsible for the cost of shipping the package again to a corrected, deliverable address.
Original shipping charges are non-refundable.
Secure Delivery
Please select a delivery address where packages can be received securely.
Once tracking shows that a package has been delivered to the address supplied with the order, please first check the delivery area, household members, neighbors where appropriate, and any carrier-provided delivery information.
If you believe a package has been lost, misdelivered, or stolen after shipment, please contact the carrier using your tracking number so that the delivery can be investigated.
We are not responsible for theft occurring after a carrier has documented delivery to the address provided with the order, except where otherwise required by law.
Damaged Packages
If your order arrives damaged, please contact us promptly at courtney@thegncc.com.
We require you (as the shipper requires us) to keep the product, shipping box, packaging, and packing materials and provide photographs of damages. These materials may be necessary for us to evaluate the damage or submit a claim with the shipping carrier.
Please do not discard damaged merchandise or packaging until we have responded to your claim.
Carrier Delays
Once a package has been accepted by the shipping carrier, carrier delays are outside of our direct control.
A delayed carrier scan, estimated delivery-date change, weather delay, or other carrier transportation delay does not automatically qualify an order for cancellation or refund.
If tracking indicates a significant delivery problem, please contact the carrier using the tracking number provided with your shipment.
Order Cancellations
Shipping and processing are also subject to our Refund & Cancellation Policy.
Because orders may enter processing before customer-service messages are reviewed, contacting us to request a cancellation, shipping-address change, or order modification does not guarantee that the request can be completed.
For additional information, please review our Refund & Cancellation Policy.
Questions regarding shipping may be sent to:
The Great Northern Candle Co.
courtney@thegncc.com
Thank you for supporting our small business. We truly appreciate every order.
— The GNCC Team
